Privacy policy

PEAQD Privacy Policy

Last Updated: August 23, 2026

Overview

PEAQD LLC ("PEAQD," "we," "us," or "our") operates peaqd.shop, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). PEAQD is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein. If you do not agree with our practices, please do not use the Services.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or that has been de-identified so it cannot identify you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact Details

  • Name, billing address, shipping address, phone number, email address

Financial Information

  • Credit card, debit card, and financial account numbers
  • Payment card information, transaction details, form of payment
  • Payment confirmation and other payment details
  • Billing and subscription payment history

Account Information

  • Username, password, security questions
  • Account preferences and settings
  • Subscribe & Save subscription preferences and frequency

Transaction Information

  • Items you view, add to cart, add to wishlist, or purchase
  • Returns, exchanges, and cancellations
  • Order history and past transactions
  • Tracking information for shipped orders

Communications with Us

  • Information you include in customer support inquiries
  • Feedback, reviews, testimonials, and product ratings
  • Health-related questions or concerns about our products (e.g., ingredient allergies, adverse events)

Device Information

  • Information about your device, browser, and network connection
  • Your IP address and unique device identifiers
  • Device type, operating system, and browser type
  • Referral source and traffic patterns

Usage Information

  • How and when you interact with or navigate the Services
  • Pages visited, time spent on pages, click patterns
  • Search queries, filter selections, and product browsing history
  • Advertising interactions and campaign responses

Health-Related Information (Supplement-Specific)

  • Any health concerns, allergies, or medication information you voluntarily share
  • Questions about product ingredients or potential interactions
  • Reports of adverse events or side effects
  • This information is collected only when you choose to provide it and is handled with additional care

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you — When you create an account, visit or use the Services, communicate with us, make a purchase, subscribe to a newsletter, or otherwise provide us with your personal information
  • Automatically through the Services — From your device when you use our products or services or visit our websites, and through cookies and similar technologies
  • From our service providers — When we engage them to enable certain technology and when they collect or process your personal information on our behalf
  • From our partners or other third parties — Including business partners, analytics providers, and advertising partners

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

  • Provide you with the Services and perform our contract with you
  • Process payments and fulfill orders
  • Remember your preferences and items you are interested in
  • Send notifications related to your account and orders
  • Process purchases, returns, exchanges, and other transactions
  • Create, maintain, and manage your account
  • Arrange shipping and handle returns and exchanges
  • Enable you to post reviews and provide feedback
  • Create a customized shopping experience
  • Better tailor and improve the Services

Subscribe & Save Management

  • Process recurring subscription charges
  • Manage subscription frequency, pauses, and cancellations
  • Send subscription reminders and notifications
  • Handle subscription-specific customer support

Marketing and Advertising

  • Send marketing, advertising, and promotional communications by email, SMS, or postal mail
  • Show you online advertisements for products or services on the Services or other websites
  • Target ads based on items you previously purchased or added to your cart
  • Respond to your activity on the Services and other websites
  • Create and manage customer segments for marketing purposes

Security and Fraud Prevention

  • Authenticate your account and provide a secure shopping experience
  • Detect, investigate, and take action regarding possible fraudulent, illegal, unsafe, or malicious activity
  • Protect public safety and secure our Services
  • Prevent payment fraud and unauthorized access

Customer Support and Communications

  • Provide customer support and respond to your inquiries
  • Maintain our business relationship with you
  • Send order confirmations, shipping updates, and delivery notifications
  • Address product concerns, including health-related questions about ingredients or side effects
  • Send non-promotional communications (e.g., account updates, policy changes)

Legal and Regulatory Compliance

  • Comply with applicable law or respond to valid legal process
  • Respond to requests from law enforcement or government agencies
  • Investigate or participate in civil discovery, litigation, or adversarial legal proceedings
  • Enforce or investigate potential violations of our Terms of Service or policies
  • Maintain records for product safety, adverse event reporting, and regulatory compliance

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

Service Providers We share your personal information with vendors and third parties who perform services on our behalf, including:

  • Shopify — E-commerce platform and hosting (see "Relationship with Shopify" section below)
  • Omnisend — Email marketing and SMS communications
  • Judge.me — Product review platform and ratings management
  • Payment Processors — Credit card processing and payment handling
  • Shipping Carriers & 3PL — Order fulfillment, shipping, and delivery tracking
  • Google Analytics — Website analytics and user behavior analysis
  • Cloud Storage Providers — Data backup and storage
  • Customer Support Tools — Support ticket management and customer communications

Business and Marketing Partners

  • We may share information with business and marketing partners to provide marketing services and advertise to you
  • Our partners use your information in accordance with their own privacy notices
  • Depending on where you reside, you may have a right to opt out of targeted advertising — see "Your Rights and Choices" section below

Your Direction or Consent

  • When you direct or request us to disclose certain information to third parties
  • Through your use of social media widgets or login integrations
  • When you authorize integrations or third-party services

Affiliates and Corporate Group

  • We may share your personal information with our affiliates or otherwise within our corporate group

Business Transactions

  • In connection with a merger, acquisition, bankruptcy, asset sale, or other business transaction
  • To comply with legal obligations (including subpoenas and search warrants)
  • To enforce our Terms of Service or policies
  • To protect or defend the Services, our rights, and the rights of our users or others

Product Safety and Adverse Events

  • If you report an adverse event or health concern related to our products, we may disclose this information to regulatory authorities, our manufacturer, or other parties as required by law or in the interest of public health and safety

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children under the age of majority in your jurisdiction, and we do not knowingly collect any personal information about children under the age of majority. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Security Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These safeguards include encryption of payment information, secure server access, and regular security assessments.

Data Retention How long we retain your personal information depends on different factors, such as whether we need the information to:

  • Maintain your account
  • Provide you with Services
  • Comply with legal obligations (e.g., tax records, product liability documentation)
  • Resolve disputes
  • Enforce other applicable contracts and policies
  • Respond to product safety or adverse event inquiries

In general:

  • Account information is retained for the duration of your account and for a reasonable period thereafter to comply with legal obligations
  • Transaction and order information is retained for at least 3–7 years for tax and regulatory purposes
  • Marketing communications preferences are retained for as long as you maintain an account
  • Health-related or adverse event information is retained in accordance with product liability insurance requirements and regulatory obligations
  • Analytics and usage data is typically retained for 12–24 months

You may request deletion of your account and associated data by contacting us, subject to applicable legal requirements and exceptions.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.

Right to Access / Know You may have a right to request access to personal information that we hold about you. This includes the right to know what personal information we have collected, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.

Right to Delete You may have a right to request that we delete personal information we maintain about you, subject to certain exceptions (such as information necessary to comply with legal obligations or process pending transactions).

Right to Correct You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Right to Opt Out of Sale or Sharing for Targeted Advertising Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising," as defined in applicable privacy laws. You can exercise your rights to opt out of these uses here.

Global Privacy Control If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt-out request to the account as well. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/.

We do not recognize other "Do Not Track" signals that may be sent from your web browser or device.

Managing Communication Preferences We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out of promotional communications, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may also manage your subscription communication preferences by updating your account settings or contacting us at support@peaqd.shop.

Exercising Your Rights You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights.

We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to your request in a timely manner as required under applicable law, typically within 30–45 days.

Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on the Services, analyze usage patterns, and deliver targeted advertising. This information helps us:

  • Remember your preferences and login information
  • Understand how you interact with our Services
  • Deliver personalized content and recommendations
  • Measure the effectiveness of marketing campaigns
  • Detect and prevent fraud

You may control cookie settings through your browser preferences. However, disabling cookies may impact the functionality of the Services. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Complaints and Data Protection Authority Contact

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

If you reside in the European Union, UK, or other jurisdictions with a designated data protection authority, you have the right to lodge a complaint with your local authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in, including to the United States and other countries that may not have the same data protection laws as your country of residence.

For Residents of the European Economic Area or United Kingdom: If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

By using the Services and providing us with your personal information, you consent to the transfer of your personal information to countries outside your country of residence, which may have different data protection laws than your country of residence.

California and State Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information is collected, used, shared, or sold
  • Delete personal information collected from you (with certain exceptions)
  • Opt out of the "sale" or "sharing" of your personal information
  • Opt out of profiling in furtherance of decisions that produce legal or similarly significant effects
  • Correct inaccurate personal information
  • Right to non-discrimination for exercising your California privacy rights

To exercise these rights, please submit a verifiable request by contacting us at support@peaqd.shop or by calling 754-752-7239. We will respond to your request within 45 days of receipt.

Similar rights may apply in other states. Please contact us if you would like to understand what rights apply in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date. For material changes, we will provide notice as required by applicable law. Your continued use of the Services following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes.

Contact Information

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Email: support@peaqd.shop
Phone: 754-752-7239
Mailing Address:
PEAQD LLC
30 N Gould St, Suite R
Sheridan, WY 82801
United States

We will respond to your inquiry within a reasonable timeframe, typically within 1–2 business days for general questions and within 30–45 days for formal data subject requests.

PEAQD LLC
peaqd.shop
support@peaqd.shop

Last Updated: August 23, 2026