Shipping policy
PEAQD Shipping Policy
Last updated: September 9, 2026
This policy explains where and how PEAQD LLC ("PEAQD," "we," "us") ships orders placed on peaqd.shop. By placing an order you agree to the terms below. For returns and refunds, see our Refund & Return Policy.
Where We Ship
We currently ship within the United States only, including Washington, D.C., U.S. territories (Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa and the Northern Mariana Islands) and APO/FPO/DPO military addresses. We do not ship internationally at this time. If you'd like to be notified when PEAQD becomes available in your country, email support@peaqd.shop.
Shipping Cost
Shipping is free on every order. All orders ship with a tracked service from our fulfillment center in the United States. There are no minimums, surcharges or handling fees; any applicable sales tax is calculated and shown at checkout before you pay.
Preorders
PEAQD is currently available for preorder. Preorders are charged in full at checkout. Our first inventory is expected to arrive at our U.S. fulfillment center on September 25, 2026. Preorders ship in the order they were placed as soon as the inventory arrives and are delivered approximately 2–5 days after that. If the expected arrival date changes, we will notify you by email. You may cancel a preorder at any time before it ships for a full refund by emailing support@peaqd.shop with your order number.
Processing Time
In-stock orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays begin processing the next business day. Preorders are processed as described above.
Delivery Time
Once your order ships, delivery within the contiguous United States typically takes 2–5 days. Deliveries to Alaska, Hawaii, U.S. territories and military addresses may take longer. Delivery times are estimates provided by the carrier and are not guaranteed; we cannot be responsible for carrier delays caused by weather, high volume, incorrect addresses or other events outside our control.
Tracking
You'll receive a shipping confirmation email with a tracking number as soon as your order leaves our fulfillment center. Tracking may take up to 24 hours to show its first scan. If your tracking hasn't updated for more than 5 business days, contact us and we'll investigate with the carrier.
Shipping Address & Order Changes
Please check your shipping address carefully before completing checkout. We can change an address or cancel an order at no cost as long as it has not yet shipped — email support@peaqd.shop with your order number as soon as possible. Once an order has shipped, we are unable to redirect it. If a package is returned to us as undeliverable because of an incomplete or incorrect address supplied at checkout, we will contact you to arrange reshipment; the cost of reshipping may be charged to you.
Lost, Stolen or Damaged Packages
If your order arrives damaged, or tracking shows it as delivered but you haven't received it, contact us within 7 days with your order number (and photos, if damaged). We'll investigate with the carrier and arrange a replacement or refund as set out in our Refund & Return Policy. We are not responsible for packages confirmed as delivered to the address you provided that are later lost or stolen, though we will always try to help.
Multiple Items & Split Shipments
Orders containing several pouches normally ship together in one package. If we ever need to split a shipment, we'll let you know and you will not pay any additional shipping.
Questions
Email support@peaqd.shop or call 754-752-7239 with your order number. We aim to respond within 1–2 business days.
PEAQD LLC · 30 N Gould St, Suite R, Sheridan, WY 82801, United States
We may update this policy from time to time. Changes apply to orders placed after they're posted. Nothing in this policy limits any consumer right you may have under your state's laws.